Shipping policy
Shipping Policy
Maxi Print (Pty) Ltd · Reg. 2025/755764/07 · maxiprint.co.za Last updated: 22 June 2026
At Maxi Print, we deliver genuine printers and consumables across South Africa by courier. We also offer walk-in purchases and scheduled collections from our operating office by arrangement. Please read our shipping terms below before placing your order.
1. Order Processing
In-stock orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Your payment method can affect how quickly your order is dispatched. For the fastest processing, we recommend card payments or EFT payments made from the same bank.
2. Estimated Delivery Times
Delivery times are estimates calculated from the date of dispatch and are not guaranteed. They apply only to items marked as in stock.
| Destination | Estimated Delivery |
|---|---|
| Johannesburg & Pretoria | 1–4 business days |
| Cape Town & Durban | 1–4 business days |
| Outlying / rural areas | 3–5 business days |
3. Shipping Rates
- Flat rate of R89 on orders under R1,500
- Free delivery on orders of R1,500 or more, nationwide
4. Collections
If you prefer to collect your order in person, please contact us in advance using the details in Section 11 so that we can confirm stock availability and arrange a suitable time. Collections are made from our operating office at Unit 6 Jarin Park, 3 Dawn Road, Montague Gardens, Cape Town, during our working hours.
5. Order Tracking
After your order is dispatched, you will receive a shipment confirmation email containing your invoice and a tracking number. You can track your parcel using that number on the courier's website, or by logging into your account.
6. Couriers
We deliver using trusted couriers including The Courier Guy, DPD and RTT. Deliveries take place Monday to Friday, excluding public holidays.
7. Delivery Conditions
- We deliver to physical addresses within South Africa only. We do not deliver to P.O. Boxes.
- We do not currently ship internationally. Digital products, such as software, may be delivered electronically.
- Additional delivery time may apply to rural or outlying areas.
- Delays may occasionally occur due to courier issues, weather, strikes or other events beyond our control.
8. Lost or Damaged in Transit
If your order arrives damaged, or does not arrive, please contact us immediately at support@maxiprint.co.za. We will work with the courier to resolve the matter and will either replace the item or refund you, as applicable.
9. Returns & Refunds
If you are not satisfied with your purchase, please see our Returns & Refunds Policy for full details on eligibility, the returns process and refund timeframes.
10. Policy Updates
We may update this Shipping Policy from time to time to improve our service or to comply with applicable requirements. The latest version will always be available on this page.
11. Contact Us
For any questions about your delivery or to arrange a collection, please get in touch:
Maxi Print (Pty) Ltd
Email: support@maxiprint.co.za
☎️ Call Us: +27 63 734 3181
💬 WhatsApp: +27 63 734 3181
Operating Office:
Unit 6 Jarin Park
3 Dawn Road
Montague Gardens
Cape Town, 7441
South Africa
Working Hours:
Monday to Friday, 09:00 – 16:00