Privacy policy

Privacy Policy
Maxi Print (Pty) Ltd · Reg. 2025/755764/07 · maxiprint.co.za
Last updated: 21 June 2026

At Maxi Print, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we use, share and protect it. It is provided in line with the Protection of Personal Information Act, 2013 (POPIA). By using our website or placing an order, you acknowledge that you have read and understood this policy.

1. Who We Are
This website and store are owned and operated by Maxi Print (Pty) Ltd, registration number 2025/755764/07, a private company registered in South Africa. We are the responsible party for the personal information we process about you. Our online store is hosted on the Shopify platform (see Section 6). For any privacy or data-related request, contact us at support@maxiprint.co.za.

2. Information We Collect
We collect the following types of information when you use our website, contact us, or place an order:

• Contact details, such as your name, email address, phone number, billing address and delivery address
• Payment information, processed securely by our payment provider. We do not store your full card details
• Account and order information, including your username, order history, returns, exchanges and preferences
• Communications, including any information you provide when you contact our support team
• Device and usage information, such as your IP address, browser, device type and how you interact with our website, collected through cookies and analytics tools

3. How We Collect Your Information
We collect personal information directly from you when you create an account, place an order or communicate with us; automatically through your device and through cookies and similar technologies when you use our website; and from our service providers, such as our hosting platform, payment processors and delivery partners, who collect or process information on our behalf.

4. How We Use Your Information
We use the information we collect to:

• Process, fulfil and deliver your orders
• Send order confirmations, invoices and delivery updates
• Respond to your enquiries and provide customer support
• Process returns, refunds and exchanges
• Improve our website, products and services
• Detect, prevent and investigate fraud and protect the security of our store
• Send promotional emails, only where you have consented to receive them
• Comply with our legal and regulatory obligations

5. How We Share Your Information
We do not sell or rent your personal information. We share it only as necessary to operate our business, including with:

• Shopify, which hosts our online store and processes information to provide and improve the Services
• Courier and delivery partners, to deliver your order
• Payment processors, to handle transactions securely
• Analytics and marketing providers, such as Google, where applicable and subject to your choices
• Authorities or other parties where required by law, or to protect our rights and the safety of others

These third parties are required to keep your information confidential and to use it only for the purposes we specify. Some of them may process your information in accordance with their own privacy notices.

6. Our Use of Shopify
Our website is hosted by Shopify, which collects and processes personal information about your access to and use of the store in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify and its sub-processors, who may be located in countries other than South Africa. To learn more about how Shopify handles your personal information and the rights you may have, you can review the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

7. Cookies

We use cookies and similar tracking technologies to operate our website, remember your cart, and analyse traffic. When you first visit maxiprint.co.za, a cookie consent banner will appear asking for your permission before any non-essential cookies are set. You may accept all cookies, or manage your preferences to allow only the categories you are comfortable with. You can also update or withdraw your consent at any time through the cookie settings link in our website footer, or by adjusting your browser settings. Please note that disabling essential cookies may affect checkout and cart functionality.

8. Data Retention
We retain your personal information only for as long as necessary to fulfil orders, provide support, resolve disputes, and comply with our legal and accounting obligations. When information is no longer required, we delete or de-identify it. You may request deletion of your information at any time, subject to any records we are legally required to keep.

9. Your Rights
Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, where applicable
• Object to the processing of your information, including for direct marketing
• Withdraw consent for marketing communications at any time, using the unsubscribe link in our emails

To exercise any of these rights, contact us at support@maxiprint.co.za. We may need to verify your identity before processing your request, and we will respond within the timeframes required by applicable law. We will not discriminate against you for exercising your rights.

10. Security
We apply reasonable, industry-standard measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend that you do not send sensitive or confidential information to us through unsecured channels.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies separately before providing them with your information.

12. Children's Information
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us and we will take steps to delete it.

13. International Transfers
Because our store is hosted on Shopify and uses international service providers, your personal information may be transferred to, stored in, or processed in countries other than South Africa. Where this happens, we take reasonable steps to ensure your information continues to be protected in line with POPIA.

14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. The latest version will always be available on this page with an updated date.

15. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, or if you would like to exercise any of your rights, please get in touch:

Maxi Print (Pty) Ltd

Email: support@maxiprint.co.za
☎️ Call Us: +27 63 734 3181
💬 WhatsApp: +27 63 734 3181

Operating Office:
Unit 6 Jarin Park
3 Dawn Road
Montague Gardens
Cape Town, 7441
South Africa

Working Hours:
Monday to Friday, 09:00 – 16:00