Refund policy
Returns, Refunds, Cancellations & Exchanges Policy
Maxi Print (Pty) Ltd · Reg. 2025/755764/07 · maxiprint.co.za
Last updated: 21 June 2026
At Maxi Print, your satisfaction matters. If something isn't right with your order, this policy explains how we will help. Because we sell printers, ink, toner and related consumables, the conditions below are specific to those products. This policy covers returns, refunds, order cancellations and exchanges.
1. Return Window
You have 14 days from the date you receive your order to request a return. Requests made after 14 days cannot be accepted, except where you have rights under the Consumer Protection Act, 2008 (see Section 11).
2. Return Eligibility
To be eligible for a change-of-mind return, the item must be:
- In the same condition in which you received it
- Unused, with any manufacturer seals intact and the original packaging undamaged
- Accompanied by your order number or proof of purchase
For quality and safety reasons, ink and toner cartridges cannot be accepted once the seal is broken or the packaging has been opened, unless the item is faulty (see Section 6).
3. Order Cancellations
You may cancel an order at no charge before it has been dispatched. To cancel, email support@maxiprint.co.za with your order number as soon as possible. If your order has already been dispatched, it will be treated as a return under this policy once you receive it.
4. How to Start a Return
Email support@maxiprint.co.za with your order number and the reason for your return within 14 days of delivery. We will reply within 1 business day with return instructions. Please do not ship anything back before you receive instructions from us, as items sent back without an approved return cannot be accepted.
5. Refunds
Once we receive and inspect the returned item, we will notify you whether your refund is approved. Approved refunds are processed within 10 business days to your original payment method:
- EFT refunds are paid to the bank account provided at checkout.
- Card refunds may take a further 3 to 5 business days to reflect, depending on your bank.
Original delivery charges are non-refundable unless the return is due to our error or a faulty product. Where a promotional discount applied to your order, the refund reflects the actual amount paid.
6. Faulty, Damaged or Incorrect Items
Please inspect your order on delivery. If you receive a faulty, damaged or incorrect item, contact us within 7 days of delivery with your order number and a photo or short video showing the issue. Once we have confirmed the problem, we will arrange a replacement or a full refund at no cost to you, including return shipping.
7. Return Shipping Costs
- Faulty, damaged or incorrect items: we cover return shipping.
- Change-of-mind returns: return shipping is the customer's responsibility, and original delivery charges are non-refundable.
8. Exchanges
To exchange an item, follow the return process in Section 4 and tell us which replacement you would like. Exchanges are subject to stock availability. If your preferred replacement is unavailable, we will offer an alternative or a refund.
9. Non-Returnable Items
The following cannot be returned unless they are faulty, damaged or incorrect:
- Ink or toner cartridges with broken seals or opened packaging
- Digital or downloadable products, such as software
- Items damaged by misuse, or by attempted self-repair or third-party repair
- Items returned more than 14 days after delivery
10. Late or Missing Refunds
If you have not received an approved refund after the periods set out in Section 5, please re-check your bank account, then contact your bank or card provider, as posting times vary. If it is still missing, email support@maxiprint.co.za and we will assist.
11. Your Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2008, or any other applicable South African law.
12. Policy Updates
We may update this policy from time to time to improve our service or to comply with applicable requirements. The latest version will always be available on this page.
13. Contact Us
If you have any questions about returns, refunds, cancellations or exchanges, please contact us:
Contact Us
If you have any questions about returns, refunds, cancellations or exchanges, please get in touch:
Maxi Print (Pty) Ltd
Email: support@maxiprint.co.za
☎️ Call Us: +27 63 734 3181
💬 WhatsApp: +27 63 734 3181
Operating Office:
Unit 6 Jarin Park
3 Dawn Road
Montague Gardens
Cape Town, 7441
South Africa
Working Hours:
Monday to Friday, 09:00 – 16:00