Returns & Cancellation Policy

1. Returns Eligibility

We accept returns within 7 days of receipt of your order, provided the item meets the following conditions:

• Unused and in its original, undamaged condition
• In original packaging with all accessories, manuals, and documentation included
• Accompanied by your proof of purchase (order number or invoice)

2. How to Initiate a Return

1. Submit your return request using the form below (you will need your order number and email address)
2. Our team will review your request and respond within 1 business day
3. If approved, we will provide return instructions and courier collection or drop-off arrangements
4. Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days

3. Defective or Damaged Items — Your CPA Rights

Under the Consumer Protection Act (South Africa), you have the right to return a defective product within 6 months of purchase. If your item is defective or not as described:

• Contact us within 7 days of receipt at support@maxiprint.co.za
• Include your order number, a description of the defect, and photos where possible
• We will offer a replacement, repair, or full refund at no cost to you, as per the CPA

4. Non-Returnable Items

• Opened ink cartridges, toner, or consumables that have been installed or used
• Products with physical damage caused by misuse, improper installation, or neglect
• Items returned without original packaging, accessories, or documentation
• Products returned outside the 7-day return window (unless defective under CPA)

5. Order Cancellations

Before dispatch: Contact us immediately at support@maxiprint.co.za or call 063 734 3181. If your order has not yet been dispatched, we will cancel and refund you in full.

After dispatch: Orders cannot be cancelled once dispatched by our courier. You may return the item upon receipt in accordance with the returns policy above.

6. Refund Processing

• Refunds are processed within 5–7 business days of us receiving and inspecting the returned item
• EFT refunds are paid directly to your bank account (as provided at checkout)
• Credit card refunds may take a further 3–5 business days depending on your bank
• Original shipping costs are non-refundable unless the return is due to our error or a defective product