Help and FAQs

Check your printer's full model number together with the cartridge or drum code shown on the item or its box. If you are unsure, send us a photograph of both and you will get help before you order. A cartridge that looks similar may be made for a different printer.

Toner is used in laser printers and ink in inkjet printers. A drum transfers the image in a laser printer: some printers use a separate drum, while others combine it with the toner cartridge. Check your model before ordering.

Not necessarily. Check the product description for the included consumables. Starter cartridges can have a lower yield than separately purchased replacements. If the contents are unclear, please ask before ordering.

Page yield is an estimate based on standard tests. Your results depend on coverage, print settings and usage. Photographs and dense pages usually use more ink or toner than light text.

No. Stock is not kept at the office, and it is not a shop or showroom. Please wait for your ready to collect email before travelling.

Yes. Send the product codes, quantities and your delivery location to request a quotation. Availability is checked before the quotation is sent. A quote does not reserve stock unless confirmed in writing.

No. Maxi Print sells online. The Cape Town office is for administration, sales agreements, payments, confirmed collections and return drop offs. Stock is not kept there and it is not a shop or showroom. You can browse online or contact us for help.

Online payments are processed through PayFast. Depending on what is available for your order, it supports cards (Visa and Mastercard), Instant EFT, Apple Pay, Google Pay, Samsung Pay and Zapper. You can also pay by EFT bank transfer or by card at the Cape Town office. Cash is not accepted at the office or on delivery.

Where your bank offers it, an instant or immediate transfer can help funds reflect sooner (your bank may charge a fee). Payment verification and an availability check are still needed before goods are released.

Payment must be received and verified before dispatch or collection. Use your order or quotation number as the payment reference so the payment can be matched. Proof of payment alone is not confirmation that funds have cleared.

Standard delivery is R89 for orders below R1,500 and free for orders of R1,500 or more, to serviceable South African addresses accepted at checkout. Collection in Cape Town is free. Any exceptional option will show its cost before purchase.

Orders for available items are usually prepared within 1 to 2 business days of verified payment. Total delivery estimates shown at checkout are about 2 to 4 business days to Cape Town and the Western Cape and 3 to 5 business days to the rest of South Africa. Orders placed and paid before 13:00 on a business day begin processing the same day. These are estimates, so please contact us before ordering if a date is essential.

Yes. Choose collection at checkout where it is offered for your order. Collection is free and usually ready within 2 to 4 business days of verified payment. Please wait for your ready to collect email before travelling to Unit 6, Jarin Park, 3 Dawn Road, Montague Gardens, Cape Town (Monday to Friday, 09:00 to 16:00, excluding public holidays).

Yes. Let us know beforehand and wait for your ready to collect email. You will be told what the person needs to bring.

Contact us promptly with your order number. The options depend on whether processing or dispatch has begun and on your applicable cancellation rights. Cancellation before dispatch is free of charge.

No. Cash is not accepted. You can pay by card at the office, online through PayFast, or by EFT. Payment must be confirmed before the order is released.

Contact us with your order and transaction reference before paying again. The payment status will be checked, and your bank or payment provider may also need to investigate.

Contact support@maxiprint.co.za with your order reference. For damage or missing items, keep the packaging and send photographs where available. You will receive a reply with the next step.

Request your return and hand the goods to a courier or the Cape Town office within 14 calendar days of delivery or collection for an eligible change of mind return. Items must be unused, complete and in resalable condition, with packaging undamaged and seals intact. Rights relating to defective or incorrect products remain protected. See the Returns and Refunds Policy.

Opened, installed or used consumables do not qualify for the 14 day change of mind offer. This does not remove a right relating to a defect, an incorrect item or another qualifying return. Contact us with the reason and you will be told the correct process.

Check the product code against your printer model and follow the supplied installation instructions. Record any error message and contact us. Please do not force the cartridge into place or modify it while the issue is being checked.

Send your order reference, printer model, cartridge code, a description of the problem and a print sample or photograph where possible. Poor output can have several causes, so a sample helps identify the next step.

No. Manufacturer warranties differ by product. Please ask about cover for the item you are considering. Any manufacturer warranty operates alongside your applicable rights, not instead of them. See the Terms and Conditions.

An immediate replacement is not guaranteed. A reasonable assessment may be needed, and replacement availability can vary. This does not change your entitlement to a remedy where the law provides one.

For a straightforward eligible return, the target is to inspect the item and start your refund within 7 business days of receipt. Banks or payment providers may then take about 3 to 10 further business days for the funds to reflect. See the Returns and Refunds Policy for detail.

Refunds generally follow the payment route used: PayFast for online payments, a verified account for EFT, and the card route for office card payments. The process that applies to your payment is confirmed with you. Cash refunds are not available.

These services are included only when expressly stated in your purchase agreement. Contact us to confirm what assistance is available for your item.

Start with the marketplace's order or return process and keep its order reference. That platform's terms and applicable consumer law govern that purchase.

Contact support@maxiprint.co.za first. You can use a tracked courier or hand the item in at the Cape Town office during office hours. You arrange and pay the courier for change of mind returns. Handing the item in at the office has no return shipping fee. For an incorrect, damaged or qualifying defective item caused on our side, the return is arranged at our cost. There is no restocking fee.

Yes. Contact us with your order reference or other proof of purchase. An account is not required to raise a return, refund or after sales enquiry.